Terms & Conditions
Ordering and shipping confirmation:
After you place your order, you will receive an email receipt/confirmation which will arrive within minutes of submitting your order. If there are any questions about your order or the delivery of your order, one of Modern's Part Specialists will contact you for further clarification. If you are picking your order up at a Modern store, a Part Specialist will contact you when your order is ready to be picked up. If your order is being shipped or delivered, you will receive a confirmation once your order is on its way.
Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
When will my order arrive?
In-stock Orders are processed and shipped no later than the next business day. Orders for parts that need to be transferred from another Modern location or received from one of Modern's suppliers are usually processed within 2-5 business days, but may occasionally take longer if the parts you have purchased are on back order. If the parts for your order are not in-stock at a Modern location, one of Modern's Part Specialists will contact you with expected processing time.
Once an order is shipped, it usually takes 1-5 business days to arrive (depending on your location and the shipping option selected).
At this time, shop.moderngroup.com does not ship internationally to any country besides Canada.
What is the shipping cost?
Shipping costs are estimated based on the shipping address and shipping method selected. Because shipping costs are only estimated during checkout, they are not guaranteed until actually shipped.
Do you offer expedited shipping?
Modern offers several shipping options, and we will do our best to meet your needs. If expedited shipping is requested, a Modern Parts Specialist will contact you to discuss shipping and delivery options, and we can also arrange for flexible pickup options at any of our store locations. Our cut off time for next day air is 3:00pm EST. Any order that is placed after this time will be processed the next business day.
Orders that are placed next day air on Friday will be delivered on the next business day.
MISSING OR STOLEN SHIPMENTS
If you didn't receive your order but the shipping carrier is reporting that it has been delivered, please contact us as soon as possible. We will file a claim with the carrier who will perform a detailed investigation. Upon completion of this investigation we will replace or refund your order as needed. Please allow up to 21 days for the completion of the investigation.
What is your return policy?
We deeply value your trust in us as your go-to destination for all your Industrial Parts Needs. Our dedication to your satisfaction extends far beyond the moment of purchase. We understand that occasionally, despite our best efforts, a product may not quite meet your expectations or requirements. That's why we've crafted this return policy—to ensure that your journey with us remains as seamless and worry-free as possible.
Here are the key points of our return policy:
- All returns must be initiated within 60 days from the shipment date, with items being unused and in their original packaging and condition.
- To ensure safe return transit, we kindly ask customers to use appropriate packing and shipping materials. Damages incurred during return shipping may result in rejection of the return.
- Any damage claims must be reported within 3 days of receipt, with the item returned promptly thereafter to maintain validity.
- Returns may be subject to a 20% restocking fee, and special ordered, Hazmat, and electrical products are non-returnable.
To start the return process, please complete our returns form here. Once submitted, our dedicated customer service team will review your request within 2-5 business days and provide further instructions. Credits will be issued within 14 days upon receipt and inspection of the returned item.
Please note that customers are responsible for return shipping costs for items ordered in error. While we strive to assist you in selecting the correct parts for your equipment, we recommend reaching out to us for guidance through our Contact Us form or website chat feature before finalizing your purchase. In the event of a return due to a customer error, we appreciate your understanding and cooperation in covering the return shipping expenses.
As with any policy, please be aware that our return policy is subject to change. The company reserves the right to modify or interpret the return policy as necessary. Rest assured, however, that our policy does not supersede any consumer rights mandated by law.
Should you have any questions or need assistance with the return process, our dedicated customer support team is here to help. We sincerely thank you for your understanding and cooperation.
We want to reaffirm our unwavering commitment to ensuring your shopping experience with us is nothing short of exceptional. At The Modern Shop, your satisfaction is paramount, and we continually strive to exceed your expectations. Thank you for choosing us as your trusted Industrial Parts Supplier. We eagerly anticipate the opportunity to serve you with excellence in every interaction.
International Shipping Fees, Import Duties and Taxes
All International shipments will be charged shipping costs calculated by weight and destination. Our prices do not include customs fees, taxes and tariffs.
Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. Any damages that occur to products as a result of customs inspection are the responsibility of the customer.
International Returns or Packages Refused
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to us for the return of the package. A refund will be issued for the merchandise only, minus 15% of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.
If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
Your Country's Custom and Import Policies
It is important for you to become familiar with the customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.