Shipping & Returns
Ordering and shipping confirmation:
After you place your order, you will receive an email receipt/confirmation which will arrive within minutes of submitting your order. If there are any questions about your order or the delivery of your order, one of Modern's Part Specialists will contact you for further clarification. If you are picking your order up at a Modern store, a Part Specialist will contact you when your order is ready to be picked up. If your order is being shipped or delivered, you will receive a confirmation once your order is on its way.
When will my order arrive?
In-stock Orders are processed and shipped no later than the next business day. Orders for parts that need to be transferred from another Modern location or received from one of Modern's suppliers are usually processed within 2-5 business days, but may occasionally take longer if the parts you have purchased are on back order. If the parts for your order are not in-stock at a Modern location, one of Modern's Part Specialists will contact you with expected processing time.
Once an order is shipped, it usually takes 1-5 business days to arrive (depending on your location and the shipping option selected).
At this time, shop.moderngroup.com does not ship internationally.
What is the shipping cost?
Shipping costs are estimated based on the shipping address and shipping method selected. Because shipping costs are only estimated during checkout, they are not guaranteed until actually shipped. If actual shipping costs are greater than estimated, a Modern Parts Specialist will contact you to discuss the actual shipping charges and options; if actual shipping costs are less than estimated, your order may be completed with the lower shipping cost.
Do you offer expedited shipping?
Modern offers several shipping options, and we will do our best to meet your needs. If expedited shipping is requested, a Modern Parts Specialist will contact you to discuss shipping and delivery options, and we can also arrange for flexible pickup options at any of our store locations. Our cut off time for next day air and 2nd day air orders is 4:00pm EST. Any order that is placed after this time will be processed the next business day.
What is your return policy?
To initiate a return please visit our Returns Portal. A 20% restock fee is typically applied to all returns and we do not accept returns of hazmat and electrical products.
All refunds will be credited for the original amount paid, less shipping and restock fees except in the case of a defective item or incorrect shipment. If the purchase was part of a special offer and the return would disqualify the terms of the special, the total order may be recalculated at normal pricing, and the refund amount will be the difference between the total of the two orders, less all applicable shipping fees.
Please be advised that TOTALSOURCE items must be returned within 90 days of purchase.
International Shipping Fees, Import Duties and Taxes
All International shipments will be charged shipping costs calculated by weight and destination. Our prices do not include customs fees, taxes and tariffs.
Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. Any damages that occur to products as a result of customs inspection are the responsibility of the customer.
International Returns or Packages Refused
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to us for the return of the package. A refund will be issued for the merchandise only, minus 15% of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.
If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
Your Country's Custom and Import Policies
It is important for you to become familiar with the customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.