Terms & Conditions
Terms & Conditions
Welcome to The Modern Shop. By placing an order on our website, you agree to the terms and conditions outlined below. Please read them carefully to understand your rights and responsibilities as a customer.
Ordering & Order Confirmation
After placing your order, you’ll receive an email confirmation within minutes. If there are any issues or questions regarding your order or delivery, a Modern Parts Specialist will contact you. For in-store pickups, you’ll be notified when your order is ready. For shipped orders, you’ll receive a confirmation with tracking once your order is in transit.
Shipping Policy
All sales are conducted on an FOB Shipping Point basis. Ownership and responsibility transfer to the customer once the product leaves our warehouse. Any damage in transit must be claimed with the shipping carrier.
Pricing Errors
Despite our best efforts, items on our website may on rare occasions be mispriced. If an item’s correct price is lower than our listed price, we will charge the lower amount and ship your item. If an item’s correct price is higher than our listed price, we will either contact you for instructions or cancel your order and notify you.
Shipping & Delivery Timeframes
When Will My Order Arrive?
In-stock items at our main warehouse ship the same business day when ordered before 2:00 PM EST. Orders shipping from offsite or supplier warehouses typically require 2–5 business days to process, based on availability and location.
Once shipped, deliveries typically arrive within 1–5 business days, depending on destination and selected method.
International: The Modern Shop currently ships to Canada only. We do not offer international LTL shipments; however, customers may arrange LTL pickup from our Bristol, PA warehouse.
Flat-Rate Shipping (TotalSource Parts Only)
Eligible TotalSource parts that ship via ground parcel qualify for flat-rate shipping based on your cart subtotal. The flat rate is applied automatically at checkout when all items in the shipment are eligible.
| Cart Subtotal (USD) | Flat Rate |
|---|---|
| $0.01 – $49.99 | $19 |
| $50.00 – $149.99 | $26 |
| $150.00 – $299.99 | $31 |
| $300.00 – $499.99 | $37 |
| $500.00 – $749.99 | $41 |
| $750.00 and over | Free |
Eligibility & Exclusions
- Applies to TotalSource parts shipping by ground parcel within the contiguous U.S.
- Not eligible for items requiring LTL or designated as heavy/oversize (e.g., forks, engines, individual tires or wheels ≥ 75 lbs, pallet trucks, chargers ≥ 75 lbs, attachments/load backrests ≥ 75 lbs, LP gas tanks, side shifts, arrow boards), or for drop-ship products.
- Flat rate does not apply to shipments to Alaska, Hawaii, or Puerto Rico.
- If your cart mixes eligible and ineligible items, shipping is calculated per shipment based on the applicable policy.
Shipping Costs (Non-TotalSource / Mixed Carts)
For shipments not covered by the flat-rate schedule or applicable TVH/TotalSource surface freight terms, costs are calculated at checkout based on address, weight, dimensions, and method selected. Rates cannot be modified after an order is placed.
Expedited Shipping & Cutoff Times
Expedited options are available. Orders placed with Next Day Air before 3:00 PM EST will ship the same business day; orders placed after this time ship the next business day. Orders placed on Fridays deliver the following business day.
Missing, Incorrect, or Stolen Shipments
If tracking shows delivered but you did not receive your package, contact us immediately. We will file a carrier claim, which may take up to 21 days. Confirmed lost or stolen shipments will be replaced or refunded upon claim completion.
Incorrect shipments must be reported within 30 days of shipment.
Return Policy
All returns must be initiated within 30 days of the shipment date. Items must be unused, in original condition, and in their original packaging. Items such as seal kits or gaskets must remain sealed to be eligible for return.
- Returns may be subject to a 25% restocking fee.
- Special orders, hazardous materials (Hazmat), and electrical components are non-returnable.
- Return shipping is the responsibility of the customer unless the return is due to our error.
To start a return, please complete our Returns Request Form. Credits are issued within 14 business days of receipt and inspection. Damage claims must be made within 3 days of delivery.
See individual product pages for eligibility and restrictions that may apply to specific items.
International Shipping, Duties & Taxes
We currently ship internationally to Canada only via parcel services. We do not ship LTL internationally. Customers may arrange LTL pickup directly from our Bristol, PA warehouse if needed. Shipping charges are calculated based on weight and destination. Our prices do not include customs duties, fees, or taxes, which are the customer’s responsibility.
International Returns & Customs Rejections
If a package is refused, undeliverable, or returned due to customs restrictions or incorrect addresses, the customer is responsible for all return shipping and customs-related fees. Refunds are issued for merchandise only, minus a 25% restocking fee and any additional costs incurred (e.g., quarantine, shipping, warehousing). No credit will be issued for shipments rejected and abandoned by customs.
Product Availability & Pricing Errors
We strive to maintain accurate inventory and pricing; however, errors may occur. If a product is mispriced, we will contact you for instructions or cancel the order. We reserve the right to cancel or adjust any order at our discretion.
Limitation of Liability
The Modern Shop is not liable for indirect, incidental, or consequential damages resulting from product use or delays. Our maximum liability is limited to the purchase price of the product.
Policy Updates
We reserve the right to modify these terms at any time. By using our website, you agree to the most recent version of these Terms & Conditions.