Terms & Conditions
Terms & Conditions
Welcome to The Modern Shop. By placing an order on our website, you agree to the terms and conditions outlined below. Please read them carefully to understand your rights and responsibilities as a customer.
Ordering & Order Confirmation
After placing your order, you will receive an email confirmation within minutes. If there are any issues or questions regarding your order or delivery, a Modern Parts Specialist will contact you. For in-store pickups, you will be notified when your order is ready. For shipped orders, you will receive a confirmation with tracking details once your order is on its way.
Shipping Policy
All sales are conducted on an FOB Shipping Point basis. Ownership and responsibility transfer to the customer once the product leaves our warehouse. Any damage in transit must be claimed with the shipping carrier.
Expedited Shipping & Cutoff Times
Expedited shipping is available — please contact us to discuss available options.
Orders placed by 3:00 PM EST will typically ship the same business day. Orders placed after this time will be processed and shipped the following business day. Orders placed with next-day air on Fridays will be delivered on the next business day.
Please note:
- In-stock items at our main warehouse are eligible for same-day shipping.
- Orders shipping from offsite or supplier warehouses may take 2–5 business days to process, depending on availability and location.
A Parts Specialist may contact you to confirm shipping method, availability, or delivery timelines if needed.
Shipping Costs
Shipping costs are calculated at checkout based on destination and selected shipping method. These rates cannot be modified once an order has been placed.
Missing, Incorrect, or Stolen Shipments
If your order shows as delivered but was not received, please contact us immediately. We will file a claim with the carrier, which may take up to 21 days to investigate. Orders found to be lost or stolen will be replaced or refunded upon investigation completion. Incorrect shipments must be reported within 30 days of shipment.
Return Policy
All returns must be initiated within 30 days of the shipment date. Items must be unused, in original condition, and in their original packaging. Items like seal kits or gaskets must remain sealed to be eligible for return.
- Returns may be subject to a 25% restocking fee.
- Special orders, hazardous materials (Hazmat), and electrical components are non-returnable.
- Return shipping is the responsibility of the customer unless the return is due to our error.
To start a return, please complete our Returns Request Form. Credits are issued within 14 business days of receiving and inspecting the item. Damage claims must be made within 3 days of delivery.
See individual product pages for return eligibility and restrictions that may apply to specific items.
International Shipping, Duties & Taxes
We currently ship internationally to Canada only via parcel services. We do not ship LTL internationally. Customers may arrange LTL shipments directly from our Bristol, PA warehouse if needed. Shipping charges are calculated based on weight and destination. Our prices do not include customs duties, fees, or taxes, which are the customer’s responsibility.
International Returns & Customs Rejections
If a package is refused, undeliverable, or returned due to customs restrictions or incorrect addresses, the customer is responsible for all return shipping and customs-related fees. Refunds will be issued for merchandise only, minus a 20% restocking fee and any additional costs incurred.
Your Country's Import Regulations
It is the customer’s responsibility to verify if items are permitted for import into their country. The Modern Shop is not responsible for customs delays, inspections, or seized packages. No credit will be issued for abandoned shipments.
Product Availability & Pricing Errors
We strive to maintain accurate inventory and pricing. However, errors may occur. If a product is mispriced, we will contact you for instructions or cancel the order. We reserve the right to cancel or adjust any order at our discretion.
Limitation of Liability
The Modern Shop is not liable for indirect, incidental, or consequential damages resulting from product use or delays. Our maximum liability is limited to the purchase price of the product.
Policy Updates
We reserve the right to modify these terms at any time. By using our website, you agree to the most recent version of these Terms & Conditions.